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Account is Invalid or Inexistent
Account is Invalid or Inexistent
Here we have a solution on what to do when your account appears as invalid or as if it doesn't exist.
Bryan G avatar
Written by Bryan G
Updated over a week ago

Hello Woxians,

If you get the error that your account does not exist, it means your account email is not confirmed yet. To confirm it, you should have received an email confirmation when the account was created but we can just generate a new one 🙌

Lets see how it works ✨

Step 1

If you want to receive the email confirmation again, please click on this

Step 2

You must hit "resend email", here shown in image below.

Step 3

Once hit resend email, you should receive the confirmation email. Please check spam and all inboxes just in case you miss it! And click the confirmation button inside that email. That should solve the error when logging in:)

Now you should be able to log in to your account with no problem 😉

If you've got any questions 一 really, any 一 don't be shy and just give a call out at our Support Chat or contact us at [email protected], we'll be more than happy to help you!

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